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Eligible return and exchange requests may be made within 30 calendar days of delivery.

The product must meet the applicable return conditions. Some categories may be excluded from standard preference-based returns.

The return window does not remove any additional rights provided under applicable consumer law.

Contact SHE International through our official WhatsApp or email before returning any item.

Please provide:

• Your order number
• The product name or description
• Your reason for the request
• Photographs where relevant

Our team will review your request and provide the appropriate next steps and return address if approved.

For standard preference-based returns, eligible outfits should generally be:

• Unused and unworn
• Unwashed and unaltered
• Returned with their original tags, labels and included pieces
• Accompanied by appropriate proof of purchase

Original accessories supplied with the product should also be included where applicable.

Standard preference-based returns may exclude worn, washed, altered or customer-damaged garments.

Other exclusions may include customized or made-to-order items, opened hygiene-sensitive products, items missing essential components and products clearly sold under disclosed final-sale conditions.

Exclusions do not automatically remove remedies for defective, incorrect or misrepresented goods under applicable law.

The standard Rs. 500 COD confirmation advance is generally non-refundable for customer-requested cancellations and preference-based returns, subject to applicable law and exceptions.

Where a refund is due because SHE International supplied an incorrect or defective product, or could not fulfill an accepted order due to its own mistake, the advance is handled according to the applicable remedy and legal requirements.

For a preference-based return after delivery, the standard original domestic delivery charge of Rs. 350 is generally non-refundable.

Where a return results from an error attributable to SHE International, applicable delivery amounts and shipping costs will be addressed under the policy and relevant law.

For an approved preference-based return or exchange, the customer generally pays the cost of sending the item back.

If an incorrect or defective product was supplied due to SHE International's mistake, we will arrange or cover reasonable approved return or replacement delivery costs, as required.

Please obtain instructions before selecting a courier or dispatching the parcel.

Eligible exchanges may be requested within the standard 30-day window, subject to the product's condition and availability of the requested replacement.

Size, color or design exchanges may involve a price difference or relevant shipping charges.

Contact our team to confirm the available exchange options before returning an item.

For eligible preference-based exchanges within Pakistan, the standard replacement delivery charge is Rs. 350.

The customer generally also pays the return courier cost.

Any difference in product price may also apply when exchanging for another item.

An approved exchange does not automatically require the customer to pay the original Rs. 500 COD confirmation advance again.

Applicable replacement delivery charges, return courier costs and product price differences will be explained during exchange confirmation.

Please contact SHE International with your order number, a description of the issue and clear photographs of the product and any relevant packaging.

If the issue is attributable to our mistake, we will review the appropriate replacement, correction or refund under our policy and applicable law.

Customers will not be charged extra delivery to correct a verified error made by SHE International.

We recommend reporting visible problems as soon as possible, preferably within 48 hours of delivery, so our team can investigate efficiently.

This recommendation is not intended as a strict deadline that removes applicable consumer rights.

Please preserve any relevant evidence and contact us when you discover a concern.

The amount depends on the original payment, reason for return, applicable charges and the outcome of the request.

For an approved preference-based return, applicable non-refundable charges may be reflected in the calculation, subject to the published policy and applicable law.

The COD confirmation advance should not be deducted twice. It is already included in the original order total.

A single-outfit illustrative calculation is provided below.

After the returned item is received and reviewed, our team will communicate whether the refund has been approved.

Approved refunds are processed as promptly as reasonably possible, subject to relevant payment and banking arrangements.

Where possible, a refund may be issued through the original payment method. For COD purchases, an appropriate refund method may be agreed with the customer.

Exact timing may depend on the transaction and payment provider.

Contact us as soon as possible if you want to cancel an order.

Cancellations are generally easier to arrange before preparation or dispatch.

The domestic confirmation advance is generally non-refundable for customer-requested cancellations, subject to policy exceptions and applicable law.

If SHE International cannot fulfill an accepted order due to its own mistake, applicable prepaid amounts will be refunded or otherwise resolved as required.

International return or exchange eligibility depends on the destination, reason for the request, product condition, shipping arrangements and applicable law.

International orders require full advance payment before dispatch. Return courier charges, customs duties and other transaction-related costs may affect the available resolution.

If an issue results from an error attributable to SHE International, relevant obligations and remedies will be assessed accordingly.

Please contact our team before sending any international return.