Stay informed about your SHE International order and its delivery journey.
Access your order information, find your courier tracking details or contact our customer-care team for assistance with an existing purchase.
Your order may pass through several stages before it arrives at your doorstep.
The tracking method depends on how your order was placed and whether shipment information is available.
If you placed an order through our website, you may be able to view its status through your order confirmation link or customer account.
Ordered through WhatsApp or need help finding your tracking details? Contact our team through the official SHE International WhatsApp number.
An order confirmation is not the same as a dispatch confirmation.
Courier tracking generally becomes available after a shipment is created or dispatched and tracking details are issued.
Tracking updates may not appear immediately after courier handover. The availability and frequency of shipment events depend on the delivery provider.
Every shipment moves through different stages before reaching its destination. Learn how to find tracking information, understand common courier updates and know what to do if your delivery needs attention.
Explore Tracking StatusesCourier tracking information helps customers understand the progress of a shipment.
Tracking messages and update frequency vary between delivery providers. The descriptions on this page explain common meanings rather than guaranteeing any particular shipment outcome.
Follow these simple steps once your shipment information becomes available.
Check your shipping confirmation or the tracking details provided by SHE International. If the information is unavailable, request it through our official customer support.
Confirm which courier service is handling your parcel. Different courier companies operate separate tracking systems and may use different shipment references.
Use your Shopify order-status link where available, or visit the courier's official tracking page. Enter the tracking number if the courier requires it.
These are common shipping and delivery terms. Your courier may use different names for similar stages.
A shipment record or shipping label has been generated. This does not necessarily mean the courier has physically collected the parcel.
The shipment may be prepared for courier collection. Pickup has not yet been recorded in the tracking information available.
The courier has recorded collection of the shipment. The parcel can now begin moving through the delivery network.
The parcel is moving through the courier's network or being processed between facilities. The next tracking event may appear after another scan.
The shipment has been scanned at a delivery or sorting facility. It may still require additional processing before being assigned for delivery.
The courier has assigned the parcel for a delivery attempt. Delivery may be attempted that day, but timing and completion depend on courier operations.
The courier reports that delivery could not be completed during an attempted visit. The reason and any redelivery arrangements should be checked with the courier or our support team.
The courier's system indicates that the parcel was delivered. If you have not received it, contact our team promptly so the delivery record can be reviewed.
The shipment may be delayed or require additional action. Reasons can include address clarification, operational issues or other courier requirements.
The courier has marked the shipment for return to the sender. Contact SHE International to discuss the order outcome and any applicable next steps.
Courier terminology and status meanings can vary by delivery provider. These descriptions are general guidance, not live updates about your order.
Most delivery questions can be investigated using your order and courier tracking information.
Tracking updates may appear only after a courier scan or processing event. A gap does not always indicate a lost parcel.
A delivery attempt can be unsuccessful for several reasons, including recipient availability or address difficulties.
If the carrier's system says the parcel was delivered but you cannot locate it, report the issue promptly.
If the courier begins returning a shipment, the next steps depend on the reason and order circumstances.
Use tracking links provided through SHE International's official communication channels or the courier's verified website.
Never share your banking PIN, account password or one-time verification code in response to an unexpected tracking message.
For order assistance, communicate your reference number and relevant details through our official private support channels rather than public social media comments.
Share your order number, available courier tracking reference and a brief description of the issue. Our support team can review the available information and assist with the next steps.
Find answers about order confirmations, courier tracking, delivery notifications, missing shipments and other questions you may have while waiting for your SHE International order.
Not every courier update requires action. Our guidance can help you understand the information available before contacting support.
If your question involves a specific order, contact our team through an official private communication channel.
Your order number may appear in the order confirmation email, message or website order details provided after purchase.
If you placed an order directly through WhatsApp, you can request the available order reference from our support team.
Keep your order reference available when contacting us about your shipment.
No. An order confirmation indicates that your purchase request or order has been recorded or confirmed according to the applicable process.
A shipping confirmation indicates that the order has reached the shipment stage. Courier tracking details may then become available.
The two stages should not be treated as identical.
For website orders, check your order or shipping confirmation for the individual order-status link.
If customer accounts are enabled, you may also be able to view the order by signing in to your account.
Depending on when you access the order, Shopify may ask you to verify your email address or phone number before showing private order details.
Yes, you can request available shipment details for an order placed through WhatsApp.
Send a private message to our official WhatsApp number with your order reference or the name used when placing the order.
Our team can review the available dispatch and courier information for your purchase.
A tracking number may not display shipment details immediately after being issued.
Check that you are using the correct number on the correct courier website.
If the number remains unrecognized, contact our team so the available shipment information can be reviewed.
Tracking information normally updates when the courier records a new shipment event.
Periods without new scans can occur during transportation or facility processing.
If your parcel has exceeded its expected delivery window or appears to be experiencing a problem, contact support with the tracking reference.
"Out for Delivery" generally means a courier delivery attempt has been scheduled or assigned.
It often indicates the final stage of shipment, but arrival on a particular day cannot be guaranteed.
Keep your contact number available in case the courier needs assistance locating your address.
The courier may record an unsuccessful delivery attempt and follow its normal procedures.
A further attempt or collection arrangement may be possible depending on the provider and shipment status.
Contact our team for assistance if the courier cannot reach you or the tracking status is unclear.
First, check whether an authorized person at your delivery address may have accepted the parcel.
If you cannot locate it, contact SHE International promptly with your order number and tracking information.
Our team can review the delivery record and assist with an appropriate courier inquiry.
Important: A courier status marked "Delivered" does not by itself resolve a customer's report that the parcel is missing. The circumstances should be investigated.
Contact our team immediately if an address correction is required.
Once a parcel has been dispatched, an address change depends on the courier's procedures and whether redirection is available.
Any additional arrangements or applicable charges should be discussed before proceeding.
If a courier marks the shipment for return to sender, please contact our customer-support team.
The available next steps depend on the reason for non-delivery, the order's payment arrangement and relevant policy conditions.
Any redelivery, cancellation or refund implications will be reviewed according to the circumstances and applicable rights.
Please discuss any important event date with our team before placing your order.
We can review available delivery options and estimates based on your location and order requirements.
Estimated delivery dates are not guaranteed unless a specific applicable commitment has been confirmed.
Refer to our Shipping & Delivery Policy for more information.
Where courier tracking is provided, international customers can use the available shipment reference and the relevant courier's tracking service.
International tracking events may vary due to airline transportation, customs processing and local delivery arrangements.
Contact our team for assistance if the available tracking details are unclear.
For faster assistance, share the following information privately through our official support channels:
Our team may request reasonable additional information to verify an order before disclosing private shipment details.
Security reminder: Never share your banking PIN, account password or one-time verification code for shipment tracking.
Having the correct order information available can help our team review your shipment inquiry.
Locate the reference provided at order confirmation, if one is available.
Include your tracking number or a brief description of the latest courier update.
Tell us whether you need a status update, address assistance or help with a delivery concern.
If you haven't found the information you need, reach out through one of our official customer-support channels. Our team can review available order and shipment details.
Request order status, available courier tracking details or help with a delivery concern.
Contact on WhatsAppSend detailed shipment questions or information relating to an existing customer order.
Send an EmailContact our customer helpline during business hours for available assistance with your shipment.
Call Customer SupportYou may send a WhatsApp message at any time. Our team responds during available business hours.
Delivery operations and courier working schedules may differ from our boutique's business hours.
Public holidays and special circumstances may affect support availability.
Thank you for shopping with SHE International. We believe a great shopping experience should include clear information, reliable communication and helpful support whenever you need it.
SHE INTERNATIONAL
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