Return & Refund Policy

SHE International — Elegance in Every Detail

Last Updated: October 18, 2026

At SHE International, we are committed to providing beautiful Eastern fashion, quality products, and a transparent shopping experience.

Your satisfaction matters to us. We understand that sometimes a purchase may not meet your expectations, which is why we offer a 30-Day Easy Return Policy for eligible products.

Please read the following terms carefully to understand our return, refund, and exchange procedures.

1. Returns

SHE International offers a 30-day return policy for eligible purchases.

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return, the product must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • The product must be in its original condition.
  • All original tags, labels, and accessories must be included.
  • The product must not have been altered or damaged after delivery.
  • The customer must provide an order number or valid proof of purchase.

How to Request a Return

  1. Contact SHE International through our official email or WhatsApp support.
  2. Provide your order number and explain the reason for your return.
  3. Share relevant product photographs if requested.
  4. Wait for our customer support team to review your request.
  5. Once approved, follow the return shipping instructions provided by our team.

Important: Please do not send products back without contacting SHE International first. Unauthorized returns may be delayed or difficult to process.

2. Non-Returnable Items

To maintain product quality, hygiene, and fairness for all customers, the following products are generally not eligible for standard returns or exchanges:

  1. Products that have been worn, washed, used, or altered.
  2. Items damaged through improper handling after delivery.
  3. Personalized, customized, or made-to-order products.
  4. Opened or used personal care and hygiene products.
  5. Items returned without essential original tags or accessories.
  6. Products clearly identified as final sale or non-returnable before purchase.

These exclusions do not apply where a product is defective, incorrectly supplied, or where applicable consumer protection laws require a remedy.

3. Damaged, Defective, or Incorrect Items

We carefully prepare and inspect orders before dispatch. However, if you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

For faster assistance, we recommend reporting delivery-related issues within 48 hours of receiving your parcel. This is a recommended reporting period, not a restriction on your applicable legal rights.

Please provide:

  • Your order number.
  • Clear photographs showing the issue.
  • A brief description of the problem.
  • Photographs of the packaging, if the parcel arrived damaged.

After reviewing the issue, SHE International will arrange an appropriate resolution, which may include:

  • Replacement with the correct product.
  • Exchange for an available alternative.
  • A refund where appropriate.

If SHE International is responsible for sending an incorrect, damaged, or defective product, we will cover reasonable return shipping costs arranged or approved by our support team.

4. Refunds

Once an authorized return is received, our team will inspect the item to confirm that it meets the return eligibility requirements.

We will notify you when your refund has been approved or declined and explain any relevant reason.

Approved refunds will be processed as promptly as reasonably possible. Our team will communicate the expected processing timeframe, and additional bank or payment-provider processing time may apply.

Refunds will normally be issued through the original payment method when possible. For Cash on Delivery purchases, an appropriate refund method will be arranged with the customer.

Refund of the Rs. 500 Confirmation Advance

For Cash on Delivery orders, SHE International requires a Rs. 500 advance payment to confirm an order.

This advance forms part of the order payment, and customers pay the remaining balance upon delivery.

If a product return and refund are approved, the Rs. 500 confirmation advance will be included in the eligible refundable product amount.

The confirmation advance will not be deducted merely because an eligible product return has been approved.

Please note that original delivery charges are generally not refundable for preference-based returns, unless otherwise agreed or required by applicable law. For verified incorrect or defective orders, any applicable shipping refund will be handled fairly.

5. Exchanges

SHE International accepts exchange requests for eligible products within 30 calendar days of delivery.

Customers may request an exchange due to:

  • Incorrect size selection.
  • Preference for another available color.
  • A different eligible product.
  • An incorrect or defective item received.

Exchange eligibility depends on the condition of the returned product and stock availability.

For exchanges requested due to personal preference, the customer may be responsible for additional delivery charges and any difference in product price.

If SHE International supplied the wrong item or a defective product, reasonable approved shipping costs associated with correcting our error will be covered by us.

If the requested replacement is unavailable, our customer support team will discuss an appropriate alternative or an eligible refund.

6. Return Shipping

Return shipping arrangements depend on the reason for the return.

Standard Returns

For returns requested because of personal preference, a change of mind, or a size or color change, the customer is generally responsible for return shipping charges unless otherwise agreed.

Incorrect or Defective Products

If the product was delivered incorrectly or is verified to be defective or damaged due to an issue attributable to SHE International, we will arrange or cover reasonable approved return shipping expenses.

Return Instructions

Customers should contact our support team before shipping any item back. We will provide the appropriate return address and instructions.

We recommend using a reliable courier service with parcel tracking and securely packing the item to prevent damage during transit.

International Returns

For orders delivered outside Pakistan, please contact our customer support team before arranging a return. International shipping, customs charges, and other applicable costs will be reviewed according to the reason for the return and applicable law.

7. Order Cancellations

If you wish to cancel an order, please contact SHE International as soon as possible.

Cancellation requests are easier to accommodate before an order has been processed or dispatched.

Once an order has been shipped, the applicable return procedure may need to be followed.

Any advance payment already received will be reviewed according to the order status, applicable cancellation terms, and customer rights.

For completed deliveries that qualify for an approved product return and refund, the Rs. 500 confirmation advance is included in the eligible refundable product amount.

8. Contact Us

Our customer support team is available through SHE International's official communication channels to assist with returns, exchanges, refunds, and order-related inquiries.

Business Name: SHE International

Customer Support Email: info.sheinternational@gmail.com

Instagram: https://www.instagram.com/shee_international/

Facebook: https://www.facebook.com/sheinternationals

WhatsApp Support: Contact us using the WhatsApp chat button on our official website.

Official Website: https://sheeinternational.com

Store Address: Moti Bazar, Near Sufi Kabab, Gujrat, Punjab, Pakistan.

For faster assistance, please include your order number and a brief description of your concern.

9. Additional Information

SHE International may update this policy periodically to reflect changes in business operations, shipping arrangements, or applicable requirements.

Any policy updates will be published on our official website.

Nothing in this policy limits rights or remedies that customers may have under applicable consumer protection laws.

Thank you for choosing SHE International.

We appreciate your trust and remain committed to delivering an enjoyable and transparent shopping experience.

SHE International — Elegance in Every Detail.